Introduction

Welcome to the Suwaidionline.com, service provided by Suwaidionline LLC. In using the Suwaidionline.com service of Suwaidionline LLC you are deemed to have accepted the terms and conditions listed below.

Suwaidionline.com presents all products/services as "invitations to offer". In order to place an order for purchase, you must comply with the terms and conditions outlined below. Suwaidionline.com reserves the right to accept or reject your offer. As soon as we receive your order, we will confirm receipt by email, then email you again to confirm details and process your order if your email address is valid. When the product(s) ordered are dispatched, your order will be accepted. Your offer will not be accepted by Suwaidionline.com until the product(s) ordered is dispatched.

Membership Eligibility

Users are only permitted to use the Site if they are able to form legally binding contracts under applicable law. Incompetent persons are ineligible to use the Site depending on their local Contract Acts. Minors under the age of 18 may use this Site only under the supervision of their parents or legal guardians who agree to be bound by these Terms of Use. A parent or legal guardian who is registered on the site can transact on your behalf if you are under the age of 18. It is strictly prohibited for you to purchase any material intended for adult consumption if you are a minor.

Suwaidionline.com reserves the right to terminate your membership and refuse to provide you with access to the Site if Suwaidionline.com discovers that you are under the age of 18 years. The Site is not available to persons whose membership has been suspended or terminated by Suwaidionline.com for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Those who choose to access this Site from outside Dubai are responsible for compliance with local laws if and to the extent local laws are applicable. Suwaidionline.com will deliver the products only within its jurisdiction and will not be liable for any claims relating to any products ordered from outside its jurisdiction.

Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of Suwaidionline.com you agree to be bound by the Terms and Conditions.

Account and Registration Obligations

“Your Information” is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any email feature. We will protect Your Information in accordance with our Privacy Policy. If you use the Site, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password. Suwaidionline.com shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password you should notify us by contacting us immediately through the address provided below. If Suwaidionline.com has reason to believe that there is likely to be a breach of security or misuse of the Suwaidionline.com Site, we may require you to change your password or we may suspend your account without any liability to Suwaidionline.com.

You also agree to:

1. Provide true, accurate, current and complete information about yourself as prompted by Suwaidionline’s registration form (such information being the “Registration Data”)

2. Maintain and promptly update the Registration Data to keep it true, accurate,current and complete.

If you provide any information that is untrue, inaccurate, incomplete, or not current or if Suwaidionline.com has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with the User Agreement, Suwaidionline.com has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.

Pricing Information

While Suwaidionline.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. Suwaidionline.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Suwaidionline.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is wrongly priced, Suwaidionline.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and Suwaidionline.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Suwaidionline.com accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Suwaidionline.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No cash disbursement shall be made under any condition whatsoever.

We strive to provide you with the best prices possible on Suwaidionline.com as well as in all our stores under Suwaidionline LLC. However, sometimes a price online does not match the price in a store. In our effort to be the lowest price provider in your particular geographic region, store pricing will sometimes differ from online prices. Prices and availability are subject to change without prior notice.

Delivery

It takes 2 – 5 business days to deliver your order within UAE. In case of items such as refrigerators, televisions of size 50” and above, washing machines and other major appliances, which are delivered by the supplier, the delivery happens within 5-7 business days. Delivery outside City limits are subjected to additional charges based on the category of the products. . To know non-serviceable areas and remote areas, click here

Express Delivery is a faster delivery system for customers who need their orders sooner than regular delivery time. Generally, orders placed online takes 2 – 3 working days to deliver. With Express Delivery customer gets their order in less than 24 hrs if ordered within city limits of Dubai & Sharjah. Express Delivery is available on select products from top categories only. An badge will appear on the website on all such products for which customers can avail this service. Customers can also filter such products from the filter available on the website. Express Delivery is absolutely free for DG Members.

Cancellation by Suwaidionline.com

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department, cases where we find that the customer is manipulating the account to place multiple orders. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. No cash disbursement shall be made under any condition whatsoever.

Quality check

In order to ensure top quality customer experience, we do a quality check on orders dispatched at our end. If we find any fault in the product(s) in your order, we reserve the rights to cancel the order partially or fully. On such cases, we shall notify you about the same.

Cancellations by the Customer

In case we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us. Suwaidionline.com has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Suwaidionline.com and accept Suwaidionline.com’s decision regarding the cancellation.

Cancellations By Seller

In case the seller is unable to fulfil order due to stock unavailability, Suwaidionline Customer Care will connect with customer & assist with alternatives.

Credit Card Details

You agree, understand and confirm that the credit card details provided by you for availing of services on Suwaidionline.com will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to Suwaidionline.com. Further the said information will not be utilized and shared by Suwaidionline.com with any of the third parties unless required for fraud verifications or by law, regulation or court order. Suwaidionline.com will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you.

Fraudulent /Declined Transactions

Suwaidionline.com reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. Suwaidionline.com reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Transactional Restrictions

The website will not allow orders to get placed if any of the below event occur. Customer can claim a refund in such cases where money is deducted from their account. However, the order will not be fulfilled under any circumstances.

Cards issued outside GCC and Egypt are not accepted

Multiple attempts with in a day (Max 2 allowed)

Multiple transactions within a day (Max 2 allowed)

Unauthorized use of any credit/debit card.

Electronic Communications

When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You Agree and Confirm

That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Suwaidionline.com for redelivery shall be claimed from you.

That you will use the services provided by Suwaidionline.com, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site.

You will provide authentic and true information in all instances where such information is requested of you. Suwaidionline.com reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Suwaidionline.com has the right in its sole discretion to reject the registration and debar you from using the Services of Suwaidionline.com and / or other affiliated websites without prior intimation whatsoever.

That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site

That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.

You may not use the Site/ mobile app for any of the following purposes:

Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

Transmitting material that encourages conduct that constitutes a criminal offence results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

Gaining unauthorized access to other computer systems.

Interfering with any other person’s use or enjoyment of the Site.

Breaching any applicable laws

Interfering or disrupting networks or web sites connected to the Site.

Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Colors

We have made every effort to display the colors of our products that appear on the Site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. Shipping

Shipping costs are based on a combination of the following:

Weight and dimensions of package.

Method of shipment such as Ground, Air, Ship, Rail etc.

The location you are shipping from (city, state, country)

The location you are shipping to (also called the destination country)

Costs can be considerably higher for international destinations. Generally, buyers pay additional costs such as duties, taxes, and customs clearance fees. For example, international rates may or may not include pickup and door-to-door delivery with customs clearance. An “extended area surcharge” may apply to buyers depending on their international locations.

Cash on Delivery

Terms and conditions

General Terms:

Cash on Delivery (COD) is applicable as a payment method for products sold by Suwaidionline and some selected sellers.

In addition to any shipping charges, customers shall be required to pay a non-refundable convenience charge of AED 10 for the cash-on-delivery payment method.

There is a maximum limit of AED 5000 when ordering with the COD payment method.

After choosing Cash on Delivery as your delivery method, the customer will receive an SMS/IVR call to confirm the delivery. The order will be on hold for the next 6 hours until the customer confirms the order. Thereafter the system will automatically cancel the non-confirmed orders and send the communication to the customer.

Our designated courier partner shall contact the customer and give a scheduled range of time on the delivery day they will be able to deliver the order and collect the payment.

If the order is undeliverable (where the courier partner has made reasonable attempts to deliver, but it is either refused or no delivery can be made), the courier will cancel the order & return the order to Suwaidionline. Customer is only allowed to reschedule once of up to a maximum of two (2) business days only

The Customer shall pay the exact order amount when it is delivered. The courier will not accept any other mode of payment like (non-cash) except cash during the delivery of the product.

All eligible refunds will be processed through the online Suwaidionline gift card to the customer account. The gift card can be used for any online purchases.

The Customer should check the product condition for any tampering before accepting the order However, customers are not allowed to open the order until payment has been handed over to the courier partner.

After payment has been handed over to the courier and the order has been handed over to the customer, the delivery process is completed and successful. If you find any issue with your order please contact us at +1 202-918-2123, email us at [email protected] or visit the nearest Suwaidionline store for assistance.

Return & Exchange

All returns are in accordance with the Suwaidionline Return & Exchange Policy Version 2.0

All orders purchased from Online, shall be applicable for returns only through courier pickup & not shall not be accepted at the store.

For Exchange or Return the customer to call Suwaidionline Helpline Number (+1 202-918-2123),

e-mail us at [email protected] or visit the Suwaidionline store for assistance.

Any returned product must be in the same condition as received & with the original box and/or packaging intact.

It takes 7 to 14 business days for the Credit/Debit card refund.

For delivered products, wherever the return condition is met as per Suwaidionline return policy and post-inspection, Suwaidionline will refund the product amount (excluding the amount paid for the shipping fees) in the mode of an online Suwaidionline gift card within 24 hours.

In case the product received by the customer is damaged, defective, or not as per the product specification, Suwaidionline will inspect the returned product & only if the product qualifies the return as per the return & exchange policy. Suwaidionline will refund the product amount along with any shipping fees incurred in the mode of Suwaidionline’s online gift card within 24 hours.

For all cancelled orders, and products that are shipped but not delivered, the customer will receive a full refund as Suwaidionline online gift card within 24 hours.

Suwaidionline reserves the right to collect a convenience fee for all return pickups and disable cash on delivery option for accounts that have a high percentage of returns and shipments not accepted, of the number of orders placed through such accounts.

Check warranty status

To check the status of the warranty of products you purchased from Suwaidionline, visit https://uae.Suwaidionline.com/warranty/

Store-pick up

Orders are available for Store Pickup at the below Suwaidionline Store Locations at no additional Shipping Charge:

Times Square Center

Deira City Center

Ibn Battuta China Gate

Dubai Mall

Mega Mall Sharjah

Abu Dhabi Mall

Al Ain

Products that are not available for Store Pickup are:

Refrigerators

Televisions of screen size 40” and above

Washing Machines

Air Conditioners

Dishwashers

Cooking Range

Other Large Appliances delivered directly by our Supplier

Marketplace items

Online Exclusive items – Products mentioned as Online Exclusive will be home delivered only

Your order will be reserved for 7 days after which the order will be cancelled and refunded to the original payment method.

To pickup your order, please bring the following documents to the store:

Order ID

Original Emirates ID or Passport with Visa matching the name mentioned on the order.

Credit Card used to place order.

NOTE:

The order will not be handed over without these documents.

You will be informed on your registered email ID once your order is available at the store pickup location of your choice.

This shipping information is provided to you for general information purposes and may not be applicable or accurate for shipments processed with some carriers or for goods shipped across certain international borders. For international shipments, please also check with countries whose borders your shipment may cross for any additional rules, regulations, duties, or taxes that apply.

Insurance

You should always insure international shipments if the carrier does not provide automatic coverage. Check with the carrier for insurance regulations for each country, they may vary.

Modification of Terms & Conditions of Service

Suwaidionline.com may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on Suwaidionline.com. You should regularly review the Terms & Conditions on Suwaidionline.com. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of UAE. The Courts at Dubai shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Suwaidionline LLC. and his decision shall be final and binding on the parties hereto. The arbitration shall be held in Dubai. The laws of UAE shall be applicable in such aspects. Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Suwaidionline.com on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall be and remain Suwaidionline.com property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Suwaidionline.com of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Suwaidionline.com owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Suwaidionline.com will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Suwaidionline.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”. Suwaidionline.com does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant Suwaidionline.com the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify Suwaidionline.com and its affiliates for all claims resulting from any Comments you submit. Suwaidionline.com and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Suwaidionline’s customer touchpoints including website, mobile app, social media, are for customers to interact with Suwaidionline to enquire about products, promotions, availability and to resolve any related issues in accordance with the prevailing UAE laws governing such interactions. Suwaidionline reserves the right to take appropriate action including legal recourse incase customers act against any such prevailing laws at any of the Suwaidionline customer touchpoints.

For the benefit of customers the Cyber Crimes Law (Federal Law No. 5 of 2012) is mentioned here

Ref 1 : NEW LAW COMBATING INFORMATION TECHNOLOGY CRIMES

Ref 2 : 6 legal risks social media users in UAE should know

Copyright & Trademark

Suwaidionline.com and its suppliers and licensors explicitly retain all intellectual property rights in all text, programs, products, processes, technology, content, and other materials featured on this Site. Accessing this Site does not grant and should not be construed as granting any individual a license under any of Suwaidionline.com's or any third party's intellectual property rights. All rights, including copyright, for this website belong to or are licensed to Suwaidionline.com. Any usage of this website or its content, including copying or storing it, in whole or in part, except for your personal, non-commercial use, is prohibited without the consent of Suwaidionline.com. Modifying, distributing, or reposting anything from this website for any purpose is prohibited. The names, logos, related product and service names, design marks, and slogans of Suwaidionline.com are its trademarks or service marks. All other marks are the property of their respective companies. The materials on this Site do not grant a trademark or service mark license. Accessing this Site does not authorize anyone to use any name, logo, or mark.

References on this Site to names, marks, products, or services of third parties, or hypertext links to third-party sites or information, are provided for convenience and do not constitute or imply an endorsement, sponsorship, or recommendation by Suwaidionline.com. Suwaidionline.com is not responsible for the content of third-party sites and does not vouch for the accuracy of material on such sites. If you choose to link to such third-party websites, you do so at your own risk.

All materials on this Site, including images, text, illustrations, designs, icons, photographs, programs, music clips, downloads, video clips, and written materials (collectively, the "Contents"), are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials on the Site for personal use only. No ownership interest in any downloaded materials or software transfers to you through downloading or copying. Except as noted above, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works, sell, or participate in any sale or exploitation of any part of the Contents, the Site, or related software. All software on this Site is owned by Suwaidionline.com or its suppliers and is protected by international copyright laws. The Contents and software on this Site may be used solely as a shopping resource. Any other use, including reproduction, modification, distribution, transmission, republication, display, or performance of the Contents on this Site, is strictly prohibited. Unless stated otherwise, all Contents are copyrights, trademarks, trade dress, and/or other intellectual property owned, controlled, or licensed by Suwaidionline.com, its affiliates, or third parties who have licensed their materials to Suwaidionline.com and are protected by international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of Suwaidionline.com and is protected by international copyright laws.

Objectionable Content

By using this Site or any services provided on it, you may come across Content that some may find offensive, indecent, or objectionable, whether or not it's labeled as such. You agree to use the Site and any services at your own risk and acknowledge that, to the fullest extent allowed by applicable law, Suwaidionline.com and its affiliates bear no liability for Content that you might find offensive, indecent, or objectionable.

Indemnity

You consent to defend, indemnify, and hold Suwaidionline.com, along with its employees, directors, officers, agents, successors, and assigns, harmless from any and all claims, liabilities, damages, losses, costs, and expenses, including legal fees, resulting from or arising due to claims based on your actions or lack thereof, which may lead to losses or liabilities for Suwaidionline.com or any third party. This includes but is not limited to breaches of warranties, representations, or undertakings, or failures to fulfill obligations under this User Agreement, as well as violations of applicable laws, regulations, including Intellectual Property Rights, tax payments, claims of defamation, invasion of privacy or publicity, disruptions to other subscribers' services, and infringement of intellectual property or other rights. This provision will remain in effect even after the expiration or termination of this User Agreement.

Termination

This User Agreement remains effective until terminated by you or Suwaidionline.com. You may terminate this User Agreement at any time by ceasing further use of the Site. Suwaidionline.com has the right to terminate this User Agreement at any time, without notice, and can immediately deny you access to the Site. Such termination will not result in any liability on the part of Suwaidionline.com. Upon termination by either party, you must promptly delete all downloaded materials from the Site, as well as any copies, whether obtained under this User Agreement or otherwise. Suwaidionline.com's rights to any comments will persist beyond the termination of this User Agreement. The termination of this User Agreement will not nullify your obligation to pay for products already ordered from the Site or affect any liability arising under the User Agreement.

"On Demand" Stock Status

Please be aware that items labeled as "On Demand" will be procured upon your request after payment. However, this doesn't guarantee immediate stock availability from our supplier. We will strive to provide the item as soon as possible.

Electronic Communications

When you visit the Website or send emails to Suwaidionline.com, you are communicating with us electronically. By doing so, you consent to receiving communications from us electronically. We will correspond with you via email or by posting notices on the Website. You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement for written communications.

DISCLAIMER: Suwaidionline reserves the right to cancel any order in the following cases.

Fraudulent Transactions: Suwaidionline reserves the right to cancel orders made with fraudulent email IDs, payment methods, and bulk purchases. For bulk orders, customers are advised to use a designated route.

Incorrect Image: Images are for illustrative purposes only. If a product is purchased based on a wrongly advertised image.

Incorrect Price: Prices are updated in bulk. If an incorrect price is displayed on the website.

Incorrect Description: Mistakes can happen while capturing information from the internet. Certain products might have different features in different regions. If a customer purchases a product that lacks a feature advertised.

AED 50 Voucher for Registrations (Discontinued)

This is an exclusive "online" coupon.

It's valid only for use on Suwaidionline UAE website (uae.Suwaidionline.com).

It can be redeemed once and is non-transferable.

The coupon expires one week after its issuance.

It cannot be combined with other coupons/vouchers.

A minimum spend of AED 1000 is required to use this voucher.

Product visuals are for illustration purposes only. Prices are subject to change.

Entire Agreement

In the event that any part of this agreement is deemed invalid or unenforceable under applicable law, including but not limited to the disclaimers of warranties and limitations of liability mentioned above, the invalid or unenforceable provision will be replaced by a valid and enforceable provision that closely aligns with the original intent of the provision. The remainder of the agreement will remain in effect. Unless otherwise stated herein, this agreement constitutes the comprehensive agreement between you and Suwaidionline.com concerning Suwaidionline.com sites/services, superseding all prior or concurrent communications and proposals, whether oral, written, or electronic, between you and Suwaidionline.com concerning Suwaidionline.com sites/services. Suwaidionline.com's decision not to act upon a breach by you or others does not waive its right to act upon subsequent or similar breaches.

Delayed Orders

Deliveries may experience delays if information is incomplete or incorrect.

Orders might be held if the bank raises concerns regarding transaction authentication.

Privacy Policy

We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent. We only utilize your information as described in the Privacy Policy. Safeguarding your privacy is a paramount community principle for us. We recognize that you and Your Information are valuable assets. Your Information is stored and processed on computers located in Dubai, protected by physical and technological security measures. We engage third parties to validate and certify our privacy principles. If you object to the transfer or use of your Information in this manner, kindly refrain from using the Site.

Transaction Currency:

The standard transaction currency on our e-commerce portal is UAE Dirhams (AED). If you use a credit card issued by banks outside the UAE, the amount on your credit card bill may vary due to exchange rate fluctuations and any charges applied by the card issuer/bank.

Country of Merchant Domicile:

Suwaidionline is a Limited Liability Company registered in Dubai, UAE.

THIRD PARTY PRODUCTS / RE-SELLERS – Products "Sold by" Others on Suwaidionline Website.

PLEASE NOTE: Alongside the other terms and conditions, these additional terms apply if you purchase products not manufactured/traded by Suwaidionline.com. In essence, these additional terms apply if you buy products sold on Suwaidionline.com by third-party vendors and/or re-sellers. You understand and accept that certain products will be sold on the Site by third-party vendors ("Vendors and/or re-sellers"). Suwaidionline.com may not control the transactions or actions of these Vendors/re-sellers. When purchasing such products from Vendors/re-sellers on the Site, the following additional terms and conditions will apply:

Suwaidionline.com is not liable for any non-performance or breach of contract between you and the Vendor/re-seller. Suwaidionline.com cannot guarantee that Vendors/re-sellers will fulfill transactions concluded on the Site.

Suwaidionline.com does not provide any representation or warranty regarding the attributes (such as quality, value, marketability, etc.) of items or services offered for sale by the Vendor/re-seller on the Site. Specifically, Suwaidionline.com does not implicitly or explicitly endorse the sale of any items or services on the Site. Suwaidionline.com is not liable for any errors or omissions, whether on its own behalf or on behalf of third parties.

You release and indemnify Suwaidionline.com, its officers, and representatives from any costs, damages, liabilities, or other consequences arising from actions of Vendors/re-sellers on the Site. You waive any claims you may have under applicable law. Despite reasonable efforts, Suwaidionline.com cannot control the information provided by other Vendors/re-sellers on the Site. Other Vendor's/re-sellers' information on the Site may be offensive, harmful, inaccurate, or misleading. Please exercise caution, common sense, and safe trading practices when using the Site. Dealing with foreign nationals, underage persons, or individuals acting under false pretenses involves risks.

All other terms and conditions of this User Agreement apply to such transactions.

Sellers on Suwaidionline must uphold high standards of service and the authenticity of their advertised merchandise. You should receive the purchased item as advertised.

As always, our Customer Service Team is ready to assist with any issues, aiming to resolve complaints or concerns promptly and to your satisfaction.

Returns & Cancellations

IF THE ITEM ARRIVES DEFECTIVE OR FAULTY

In the event that your item arrives in a non-functional or faulty state due to a product defect or failure to function as intended, you are entitled to return it. You can visit any Suwaidionline Store with the invoice and submit the product at the Customer Service desk. Subsequently, the product will be handed over to the seller. The seller will assess the complaint to verify its authenticity. Upon confirmation, we will initiate the refund process to reimburse the amount to your credit card.

WITHIN 7 DAYS OF RECEIVING THE ITEM(S):

If you decide to return the item within seven (7) days of receiving it, you may do so, provided that the item remains in its original condition with the intact original packaging.

We recognize that there might be instances where you change your mind after making an online purchase. If the item has not been received yet, you can cancel the order. Refunds will be processed for payments made through electronic methods (such as Credit or Debit cards), though the timing of the refund may be contingent on individual card providers and could take some time to reflect in your card statement.

For any returns or refunds, you can contact the Customer Service Team through the Contact Us page.

Upon inspection of the item's packaging and its sellable condition, the refund will be processed.

AFTER 7 DAYS FROM RECEIVING THE ITEM(S):

In cases where the item is not defective and you simply wish to return it, please note that certain individual sellers might not accept returns after the seven (7) days have elapsed. We can, however, reach out to the seller on your behalf to attempt arranging a return. The acceptance and policies of the seller will determine the outcome.

REFUND

If a delivery was attempted, shipping fees will be deducted from the refund amount. However, if the item was not as advertised, defective, or not functioning as stated, the shipping fee will be waived. Essentially, if the return is due to a change of mind, Suwaidionline will retain the shipping fees, refunding only the amount paid for the item(s).

Shipping fees for returned items that are defective or not in proper working condition will be refunded.

GUARANTEE AND/OR WARRANTY FOR ITEMS SOLD BY OTHER SELLERS

Suwaidionline features various types of sellers, each with distinct warranty offerings. Depending on the product category, the warranty may range from none to limited or default (1) year. Suwaidionline does not bear responsibility for these items. However, as a buyer, you have various options for addressing complaints related to individual sellers.

CONCERN ABOUT THE GENUINENESS OF PURCHASED ITEM

Suwaidionline strictly prohibits the display of counterfeit items by its sellers. Stringent action will be taken against any seller found engaging in such practices. Our Customer Service Teams will conduct a thorough investigation into such complaints. Selling fake or banned items could result in a seller's blacklisting and store closure.

CAN I RETURN IT FOR A REFUND?

During the seven (7) days of the "No Questions Asked return period," if you determine that the item is fake, you can certainly return it as long as it is in its original condition with the intact original packaging. You can do this at the Customer Service Desk of any Suwaidionline Store. After the seven-day period, it will depend on the seller's approval.

DISCLAIMER

Suwaidionline reserves the right to cancel orders under the following circumstances:

Fraudulent Transactions: Suwaidionline has the authority to cancel orders made with fraudulent email IDs, payment methods, and bulk purchases. For bulk orders, customers are advised to follow the designated route for placing such orders.

Incorrect Image: Images are for illustrative purposes only. If a customer purchases a product based on a wrongly advertised image.

Incorrect Price: Prices are updated collectively. If an incorrect price is displayed on the website.

Incorrect Description: Errors can occur during data capture from the internet. Some products might possess different features in varying regions. Customers might buy a product that lacks an advertised feature.

If the order is dispatched and delivered, Suwaidionline will retrieve the item from the customer and process a full refund. If the package is opened, a resale cost of 25% might be deducted from the selling price based on package condition.