Service & Warranty Policy


The products displayed on Website carry limited warranty from brand / manufacturer / distributor for a limited period against manufacturing defects only.


The terms, conditions, duration of warranty, exclusions of warranty shall be as per warranty card attached with each product. Warranty commences from the date of the Invoice, unless specified otherwise.


Warranty is applicable within the limits of United Arab Emirates only unless specified otherwise in the warranty card or on Website. Suwaidi Online will only be the facilitator of this service and primary responsibility for warranty service rests with the brand / manufacturer / distributor. In case the product is defective and/or requires repair, it is your responsibility to deliver the product, at your cost, to any of our Al Suwaidi Service Centers in the United Arab Emirates.



In cases of Dead on Arrival (DOA) product / Out of the Box failure, the respective service centre / service provider will determine whether the product is DOA and would offer either a replacement or product repair.



Other than what is provided by the brand / manufacturer / distributor, we hereby expressly disclaim any warranties or representations (expressed or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted (including product information and/or specifications) on the Website.



Warranty offered will be as per the principal warranty terms & conditions, which are product specific & given in the offer details:

  • Warranty offered will be as per the principal warranty terms & condition, which are product specific & given in the offer details Al Suwaidi service will service products for which Al Suwaidi is an authorized service provider

  • For product which has onsite warranty support, you can call the Customer Care Representative & register the complaint for onsite service

  • For product which has back to bench service, you may drop the product to the nearest Al Suwaidi Service Centers

  • For retail product, for which Al Suwaidi is not an authorized service provider, customer has to register the complaint with the respective authorized service provider as per the information provided in the user book. Alternatively, they can deposit the set to any of the Al Suwaidi Service Centers.