Returns & Exchange Policy


We are happy to exchange or return your order should you be dissatisfied in any way - please read below.



Items should be returned with all original attachments and accessories and a copy of the invoice within five working days of receipt of order.


The item(s) should be in its original, unopened packaging (including unit carton) along with any accessories and free of charge items if applicable. In the case that your order item is damaged, please keep all accessories/components with the main item.


A pickup charge will be applied and deducted from the refund value. Refunds will be made to the purchase credit card account or in the form of Al Suwaidi credit/vouchers.


We regret that items in the following categories cannot be returned / refunded.

  • All Accessories
  • Software
  • Cartridges & Toners


’Refunds will be done only through the Original Mode of Payment”



Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.